Online Customer Service
Management System

How to Apply for New Electricity Connection?

Step 1: Go to DESCO website (desco.org.bd) to find out "Online Customer Service Management System" web portal by clicking on 'অনলাইনে আবেদন-নতুন সংযোগ' link. 

Step 2: Register as a user in the OCSMS web portal.

Step 3: Activate the user account.

Step 4: Apply for new connection.

Step 5: Fill-up application form, add meters with attachments and submit.

Step 6: Application fees payment through user dashboard/enlisted bank.

Step 7: Demand Note fees payment through user dashboard/enlisted bank.

Step 8: Submission of solar documents (if applicable).

Step 9: Submission of meter information (if applicable).

How to Register User in the "Online Customer Service Management System" Web Portal?

Step 1: Click on the 'Register' link from top of the home page of the OCSMS web portal. 

Step 2: Provide necessary information in the User Registration page and click on 'Register' button. User will get an SMS with username, password & activation code and an E-mail with username, password & activation link.

How to Activate User Account in the "Online Customer Service Management System" Web Portal?

Activation with Activation Code:

[After successful user registration in the OCSMS web portal, user will find a congratulation page with activation code submission field.]

Step 1: Insert ‘Activation Code’ in the activation code submission field and click on ‘Submit’ button. You will find a confirmation message of successful activation.

Activation with Activation Link:

[After successful user registration in the OCSMS web portal, user will find an email with activation link.]

Step 1: Click on ‘Activation Link’ from the email. You will find a confirmation message of successful activation.

How to Activate User Account in the "Online Customer Service Management System" Web Portal in Alternate way?

[If user fail to activate the user account with normal flow, user account can be activated with following alternate way.]

Step 1: Click on ‘Registration Activation’ link in the top of the OCSMS web portal.

Step 2: Provide registered ‘Mobile Phone Number’ and ‘Activation Code’ and click on ‘Submit’ button.

How to Recover Activation Code to activate User Account in the "Online Customer Service Management System" Web Portal?

[If user fail to receive activation code through SMS and/or email, can get activation code as steps below.]

Step 1: Click on ‘Registration Activation’ link in the top of the web portal.

Step 2: Provide registered ‘Mobile Phone Number’ and ‘Activation Code’ and click on ‘Submit’ button.

How to Pay the Application Fees for New Connection through OCSMS Web Portal?

Step 1: Login to the OCSMS web portal with ‘Username’ and ‘Password’.

Step 2: Click on the link “To pay the application fee, please click here” in bottom of the user dashboard. An application fee detail page will appear.

Step 3: Click on the “Pay Online” button in application fee detail page.

Step 4: Proceed to the payment gateway by clicking on “OK” button. This will redirect to online payment gateway page. You will find payment option like Cards, Mobile Banking, Internet Banking etc.

Step 5: Select Service from the payment gateway page and click on “Pay Now” button.

Step 6: Confirm the payment by clicking on “Yes” button. Payment will be completed successfully.

How to Pay the Demand Note Fees for New Connection through OCSMS Web Portal?

Step 1: Login to the OCSMS web portal with ‘Username’ and ‘Password’.

Step 2: Click on the link “For demand note fees payment, please click here” in bottom of the user dashboard. A demand note fee detail page will appear.

Step 3: Click on the “Pay Online” button in demand note fee detail page.

Step 4: Proceed to the payment gateway by clicking on “OK” button. This will redirect to online payment gateway page. You will find payment option like Cards, Mobile Banking, Internet Banking etc.

Step 5: Select Service from the payment gateway page and click on “Pay Now” button.

Step 6: Confirm the payment by clicking on “Yes” button. Payment will be completed successfully.

How to Submit Solar Documents through OCSMS Web Portal?

[After demand note issues, user will get an option for submission of solar documents.]

Step 1: Login to the OCSMS web portal with ‘Username’ and ‘Password’.

Step 2: Click on the link “To submit solar documents, please click here” in bottom of the user dashboard. A new page will appear for document attachment.

Step 3: After providing necessary information and document attachment, click on the “Save” button.

How to Submit Meter Information through OCSMS Web Portal?

[After demand note issues, user will get an option for submission of meter information.]

Step 1: Login to the OCSMS web portal with ‘Username’ and ‘Password’.

Step 2: Click on the link “To submit meter information, please click here” in bottom of the user dashboard. A new grid page will appear with tracking serial list.

Step 3: Click on “Actions” button in particular tracking serial record. A new page will appear to give input meter information.

Step 4: Provide necessary information of meter and click on the “Save” button.

How to Apply for Load Change/Division?

[Existing consumer may need to increase/decrease the electricity load as well as new meter connection. To change load, please follow the instructions below.]

Step 1: Login to the OCSMS web portal with ‘Username’ and ‘Password’. 

Step 2: Click on the link “New Connection/Load Change” menu from the left panel of the dashboard. A new application form will appear with three tabs.

Step 3: Go to Basic Information page, provide basic information and click on “Save & Continue” button.

Step 4: Go to Connection/Meter List page, click on “Add New Meter” button, provide necessary information of connection and click on “Save & Continue” button.

Step 5: Go to Attachment page, attach necessary documents as required and click on “Save” button.

Step 6: To submit application, click on “Submit & Close” button. A confirmation popup will appear with Yes/No option.

Step 7: Click on “Yes” option. Application will be submitted successfully and user will get a confirmation SMS.